The CA Cloud Service Management app lets your End Users log issues from any place, any time and delivered using an intuitive user experience. It integrates your service desk requests and assets to help you manage your IT support issues effectively.
An end user can login using their organization domain credentials (if SSO is configured) or their Cloud Service Management username and password and take advantage of the following features:
Create tickets using the service catalog and attach pictures and location information
Manage their existing tickets and add comments and attachments
View announcements and outages
Review and approve assigned tasks
Search on tickets, announcements, outstanding tasks and knowledge articles
View owned assets and raise ticket for the given owned asset
Call their organizational specific helpdesk directly from the App
Manage their user profile
All users who access the mobile app will be in the self-service role and do not require a Cloud Service Management user license. The app requires a connection to an instance of CA Cloud Service Management.
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
CA Cloud Service Management is a free software application from the Office Suites & Tools subcategory, part of the Business category.
The app is currently available in English and it was last updated on 2013-08-05. The program can be installed on iOS.
CA Cloud Service Management (version 5.0.1) has a file size of 57.78 MB and is available for download from our website.
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